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Customer Service

1. Returns within first 14 days of purchase
2. Warranty Service

Return Policy

The following relaxView Return Policies and Procedures apply only to product purchased on the relaxview.co.uk web store.

RelaxView Returns Policies and Procedures:

1. Returns within first 14 days of purchase

(a) Returns for products purchased at the relaxview.eu web store.

If you purchased your product directly from the relaxview.co.uk web store, you may return it at your expense within 14 days from shipment as long as it is in new condition, in the original packaging, and proof of purchase. We will refund the purchase price of your product (including tax). Your original shipping and handling costs will not be refunded.

You must contact our Customer Service Center during business hours via info@relaxview.eu to obtain a Return Material Authorization (RMA) number. Our representative will help you through the return process. Products must be shipped to relaxView B.V. using a traceable shipping method, and packaged appropriately for safe shipment. You are responsible for one-way shipping charges.

relaxView B.V. is not responsible for Customer products received without an RMA number and may reject such products.

Upon receipt of merchandise with appropriate RMA attached, relaxView B.V. will refund the purchase price of your product (including tax). If you purchased your product with a credit card, your refund will be posted on your statement.

(b) Returns for products purchased at a retail store

If you purchased your product through a retail location, your merchandise is subject to the retailer’s return policy. You should contact the retail location where you purchased the product, as return policies may vary. relaxView B.V. cannot accept returns of products purchased through a retail location.

2. Warranty Service

If your relaxView product fails under normal use within the warranty period and you are the original purchaser, and you can supply the proof of purchase, relaxView B.V. will repair or replace you product. You should contact our Customer Service Representatives during business hours via info@relaxview.eu to validate the warranty failure and to obtain a Return Material Authorization (RMA) number. Our representatives will help you through the return process. Please note that dated proof of original purchase will be required. Products must be shipped to relaxView B.V. using a traceable shipping method, and packaged appropriately for safe shipment. You are responsible for one-way shipping charges.

relaxView B.V. is not responsible for returns received without an RMA number and may reject such returns.

Upon receipt at relaxView B.V., relaxView will service or replace the original device within 14 business days. Repaired or replacement products will be shipped back to you at relaxView expense.

Terms & Conditions

Please read the following terms and conditions carefully. they contain important information about your rights and obligations, as well as limitations and exclusions that apply to your purchases.

By using this Site located at www.relaxview.co.uk, you are indicating your acceptance of the following terms and conditions (the "Terms and Conditions"). We reserve the right to make changes to this Site and these Terms and Conditions at any time.

Disclaimer and Limitation of Liability as to this Site

While we endeavor to provide the most accurate, up-to-date information available, the directories and information on this Site may be out of date or include omissions, inaccuracies or other errors. This Site and the materials therein are provided "AS IS." We make no representations or warranties, either expressed or implied, of any kind with respect to this Site, its operations, contents, information or materials. Except for out privacy policy, we expressly disclaim all warranties, express or implied, of any kind with respect to this site or its use.

You agree that we, our directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content, or use of this Site. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages, damages for loss of profits, revenue, data and use, incurred by you or any third party, whether in an action in contract or tort, arising from your access to, and use of, this Site or any other hyper-linked Web site.

Capacity to Contract

You represent to us that you are of the legal age of majority in your country of residence.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge.

Privacy Policy

We consider the privacy of our users to be paramount, and we have developed a privacy policy to protect and inform our users ("Privacy Policy"). Our current Privacy Policy is incorporated herein by reference and made part of these Terms and Conditions.

Feedback

We welcome all comments, feedback, information, or materials, which you submit to us through or in conjunction with this Site ("Feedback"). Please note that your Feedback shall be considered non-confidential and become our property. By submitting your Feedback to us, you agree to a no charge assignment to us of all right, title and interest in copyrights and other intellectual property rights on a worldwide basis to your Feedback. We shall be free to use your Feedback on an unrestricted basis.

Links

This Site may contain links to other Web sites on the Internet that are owned and operated by third parties. You acknowledge that we do not endorse and are not responsible for the operation of or content located on or through any such Web site.

Order Acceptance

Terms of payment shall be determined in our discretion and as otherwise agreed to by us. Payment shall be made by a credit card acceptable to the relaxView web store. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of the order or our offer to sell. We reserve the right, without prior notification, to accept or decline your order or limit the order quantity for any reason. Where payment is made by credit card, such payment is subject to the approval of the financial institution issuing the credit card and we shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason. We may require, at our option, that any order placed over certain dollar amounts receive our pre-approval. We also may require additional verification or information before accepting any order.

Prices, Shipping and Handling Charges

We will ship to EU member states and most other international locations. Not all prices include charges for shipping and handling or taxes. Separate charges for shipping and handling will be shown on the invoice for all international shipping charges. All duties, tariffs or international taxes will be the responsibility of you the customer.

Sales and Other Taxes

We are obligated to withhold sales tax for delivery within certain states and all such taxes shall be automatically charged and withheld. Unless Customer provides us with a valid and correct tax exemption certificate applicable to the product ship-to location prior to our acceptance of the order, the customer is responsible for sales and all other taxes associated with the order not collected by us.

Product Availability

Although availability may be indicated on the Site, we cannot guarantee product availability and products, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order.

Compliance With Laws

You agree to comply with all applicable laws, statutes, ordinances and regulations regarding your use of this Site and your purchase of products or services through this Site. We may, in our sole discretion, report actual or perceived violations to law enforcement or appropriate authorities. If we become aware, through a complaint or otherwise, of any potential or suspected violation of these Terms and Conditions or the Privacy Policy, we may (but are not obligated to) conduct an investigation to determine the nature and extent of the suspected violation and the appropriate enforcement action, during which investigation we may suspend services to any customer being investigated and/or remove any material from our servers. You agree to cooperate fully with any such investigation. You acknowledge that violations of the Terms and Conditions or the Privacy Policy could be subject to criminal or civil penalties.

Compliance with Return Policies

You agree to comply with and be bound by the return policies in connection with returns of products purchased through this Site. Our current return policy (as indicated on the site) is incorporated herein by reference and made part of these Terms and Conditions.

Termination of Usage

We may terminate or suspend your access to or use of all or part of this Site, without notice, for any conduct that we believe is disruptive to this Site or is in violation of any applicable law or these Terms and Conditions.

Disclaimer and Limitation of Liability as to Products Sold

Any product not manufactured by relaxView B.V. offered by us is warranted only if, and only to the extent of the existence of, the applicable manufacturer's warranty, if any, and is distributed by us on an "AS-IS" basis without warranty by us. Except as expressly stated herein, we do not make any representations or warranties, either express or implied, of any kind with respect to products sold on this site, except product manufactured by relaxview b.v.. except as expressly stated herein, we expressly disclaim all warranties, express or implied, of any kind with respect to products sold on this site, except products manufactured by relaxview b.v., including but not limited to, merchantability and fitness for a particular purpose.

For any breach of these terms and conditions, our sole and exclusive maximum liability shall not in any event exceed the total price of the products ordered by customer.

In no event shall we be liable to customer or any third party for any special, indirect, consequential or punitive loss or damage for any breach of these terms and conditions, including but not limited to loss of profits, loss of business or goodwill, loss of use even if we have been advised of the possibility of such loss or damage or any claim by any third party.

We shall not be liable if we are unable to perform any of our obligations contained in these terms and conditions due to, directly or indirectly, the failure of any machine, system of authorization, data processing or communication system or transmission link or any industrial dispute, war, flood, explosion, act of god or any other event beyond our control.

Copyright and Trademark Notice

All content included on this Site, such as text, graphics, logos, button icons, images, audio, video clips, pdf downloads, (and the compilation of such content), is the property of relaxView B.V., The relaxView web store, or their content suppliers and is protected by Dutch and international copyright laws.

All marks indicated as registered on this Site are registered trademarks of relaxView B.V. in the Netherlands and other countries. Other graphics, logos, page headers, button icons, scripts, and service names are trademarks of relaxView B.V.., The relaxView web store or their content suppliers. The trademarks on this Site may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us. All other trademarks not owned by us or our subsidiaries that appear on this Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Applicable Law

You agree that any legal action brought against the relaxView web store shall be governed by the laws of the Netherlands, without regard to conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on this Site shall be an appropriate court located in Netherlands. We make no representations that the content in this Site is appropriate for access outside the Netherlands. Those who choose to access this site from outside the Europe do so on their own initiative and are responsible for compliance with local laws and are strictly prohibited from purchasing products from this Site.

General

If any provision or provisions of these Terms and Conditions shall be held to be invalid, illegal, or unenforceable, such provision shall be enforced to the fullest extent permitted by applicable law and the validity, legality, and enforceability of the remaining provisions shall not be affected thereby. Products purchased or received under these Terms and Conditions are subject to export laws and regulations of the Netherlands. The products offered here are solely for the use of our customers. You may not assign your rights or obligations under these terms and conditions without our express written consent.

How to Contact Us

If you have any comments or questions, please do not hesitate to contact us at info@relaxview.eu.

The foregoing terms and conditions apply unless the customer has signed a separate formal purchase agreement with us in writing, in which case the separate agreement shall govern.

 

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